On 1st January 2019 Timeshare Legals merged with Olton Alexander, Timeshare Legals was the trading name of Olton Alexander Limited. Our agents and staff work with and became a payment agents for Olton Alexander. Due to lack of commitment from Olton Alexander, Timeshare Legals severed its partnership with the company on 30th June 2019. Timeshare Legals is no longer a trading name of Olton Alexander and is now the trading name of Timeshare Legals Limited. Timeshare Legals Limited has no association with Olton Alexander.
Its has been quite apparent over the last few weeks if not months, that the increasing number of clients are complaining to Timeshare Legals about Olton Alexanders performance and commitment to pursuing their claims has been extremely lacking. Moreover, very little or no works have been done. We have been frantically trying to help with the problems, the clients are facing from Olton and with the promise from Olton that this will be rectified. It has now become increasingly apparent that this has not been done.
Olton Alexander has been telling clients that they have had no money from clients, when we have proof that they have been paid and emails from Olton confirming they have indeed received money from TSL regarding the clients claims matters.
We are concerned that this leaves worried clients hanging in the balance and casting doubt and blame to Timeshare Legals.
The time has now come to be completely transparent with the clients. We will be putting it on our website, that we have no connection with Olton Alexander. Moving forward we will be discussing various options with these clients. We will NOT be defending Olton Alexander’s position anymore, nor taking any responsibility for the lack of communication or work not been done by Olton Alexander Limited. We here at TSL also had trust in Olton Alexander Limited that the work would be carried out.
If the client is completely dissatisfied with Olton’s behaviour, they may be able to disengage from Olton Alexander Limited.
Timeshare Legals Limited, will not be referring those clients to another Law Panel or another FCA Regulated company to complete their claims, however if you feel that above relates to you. Please to contact us regarding the above, please feel free to do so. We are here to help.
We want to make it clear to clients that if they wish to make further complaints regarding Olton Alexander Limited, they will be advised to go to the correct regulated governing bodies or companies that are there to protect you.
The Timeshare Legals Team